Suna101 Privacy Policy — Your Data, Our Responsibility

Suna101 (https://suna101.app) is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") explains how Suna101 collects, uses, stores, and protects your personal information.

By using or registering on the Suna101 platform, you agree to this Privacy Policy. We treat your privacy as a top priority — collecting only what's necessary and protecting it to the fullest extent possible.

This policy has been developed in accordance with applicable data protection laws in Bangladesh and international best practices. For any questions, contact us at support@suna101.app.

Suna101 only collects information that is necessary to deliver the best possible service to you. Data is gathered in three main ways: information you provide directly, data collected automatically, and information received from third parties.

Suna101 collects your data solely for specific and legitimate purposes. It is never used for unnecessary or unauthorized reasons. The purposes for which we use your data are clearly set out below:

• Account Management: To create, verify, and secure your account.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues and provide support.
• Fraud Prevention: To detect unauthorized access and suspicious activity.
• Service Improvement: To analyze usage patterns and enhance your gaming experience.
• Legal Obligations: To meet regulatory compliance requirements.
• Promotional Communications: To send you bonus and promotional updates with your consent (opt-in only).

Suna101 does not sell your personal data to any third party. However, there are specific circumstances where limited information may need to be shared. Those circumstances are outlined in detail below:

• Payment Providers: Solely to process transactions with mobile banking partners such as bKash, Nagad, and Rocket.
• Game Software Providers: Only the minimum data necessary to operate the games.
• Legal Authorities: When legally required by court order or government directive.
• Fraud Prevention Agencies: With accredited agencies to prevent illegal activity.

In each of the above cases, only the necessary information is shared, and all parties involved are required to adhere to strict confidentiality agreements.

Suna101 uses industry-leading technology to keep your data secure. Our multi-layered security infrastructure ensures your information stays protected even if one layer is compromised.

The Suna101 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that recognize you and save you the hassle of logging in every time.

You can manage or clear cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

Suna101 only retains your data for as long as it is genuinely needed. Once that purpose is fulfilled — or upon your request — the data is securely deleted. Retention periods for different types of data are outlined below:

• Account Information: For the duration of the active account and for 5 years after closure (as required by law).
• Transaction Records: 7 years (in accordance with financial regulatory requirements).
• KYC Documents: 5 years after account closure.
• Gaming Logs: 1 year.
• Support Ticket: 2 Years.
• Analytics Data: Up to 2 years after anonymization.

Every Suna101 member has full ownership of their personal data. You can exercise these rights at any time — just reach out to our support team.

Suna101 is an adult gaming platform. Registration by anyone under the age of 18 is strictly prohibited. We never knowingly collect or store data belonging to minors.

If we are notified that data belonging to a minor has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.

The suna101 platform integrates certain third-party services, such as payment gateways and game providers. These services operate under their own privacy policies, which are outside of Suna101's control.

• Payment partners maintain their own data protection measures and operate under the oversight of financial regulatory authorities.
• Game software providers only have access to gameplay-related data.
• Suna101 is not liable for data protection failures on the part of third parties; however, we take great care in selecting only reliable and trustworthy partners.

Suna101 may update this Privacy Policy from time to time. For significant changes, members will be notified by email or platform notification at least 14 days in advance.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. We recommend checking this page regularly — the "Last Updated" date is always displayed at the top.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact the Suna101 Data Protection Team directly. We take all complaints seriously and aim to resolve them promptly.

• Email: support@suna101.app
• Live Chat: Available at all times once you're logged into the platform.
• Response Time: Typically within 48 hours.
• FAQ Page: FAQ Page Find answers to many of your questions.